Last Updated: October 2025

This Privacy Policy explains how Pluggo (“we,” “our,” “us”) collects, uses, and protects your personal data when you use our services, website, or charging stations.

We are committed to safeguarding your privacy and ensuring your personal information is handled securely and transparently in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Pluggo Ltd
Registered in England & Wales
Email: charged@pluggo.co.uk
Website: www.pluggo.co.uk

We provide mobile phone charging stations to hospitality venues across the UK, along with digital services related to those stations.

We collect information in several ways depending on how you interact with Pluggo:

• Name and contact details (if you complete a form)
   
• Email address and phone number
   
• IP address, browser type, and device information (via analytics tools)
   

• Payment details (processed securely by our payment provider — we do not store card details)
   
• Device type and charging session data (for system monitoring)
   
• Location data (to identify the venue used)
   

• Business name, contact name, email, and phone number
   
• Installation and billing details for venues
   
• Communication records (emails, calls, messages)
   

We use your information to:

• Provide, maintain, and improve Pluggo services
   
• Process payments and manage accounts
   
• Respond to enquiries and support requests
   
• Analyse usage data for performance and service improvements
   
• Comply with legal or regulatory requirements
   

We never sell your data.

We process personal data under one or more of the following legal bases:

• Consent: when you have given us permission (e.g., marketing emails)
   
• Contract: when processing is necessary to deliver our service
   
• Legitimate Interests: for business operations, analytics, and security
   
• Legal Obligation: when required by law
   

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

We may share information with:

• Payment providers (for secure transaction processing)
   
• Service partners and technicians (for installation and maintenance)
   
• Analytics and hosting providers (for website performance)
  All partners are bound by strict data protection agreements.
   

Our website uses cookies to improve user experience, analyse traffic, and help us understand how visitors use Pluggo.
You can adjust or disable cookies through your browser settings at any time.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to or restrict certain processing
   
• Withdraw consent at any time
   
• Request data portability
   

To exercise your rights, contact us at charged@pluggo.co.uk.

We use appropriate technical and organisational measures to protect your information, including encrypted systems, secure hosting, and restricted staff access.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 charged@pluggo.co.uk
📍 Pluggo Ltd, 6–8 Lord Street West, Blackburn, BB2 1JX